FAQ

1.
Q:What payment methods do you support?
A:We use PAYPAL as a payment system.Credit card payment channels have also been opened.
Feel free to contact with us via email if there are any problem when you complete the payment, we will assist you in making your payment.
henryfan0710@gmail.com

2.
Q: How to check the status of an order？
A: We will process your order 1 to 2 working days after receiving your payment.
A shipping notice email will also been sent to you once the order shipped out so you can check the status of the order anytime you want.

3.
Q: How much is the shipping fee?
A: Free shipping on All Orders! If you want it arrive as fast as possible, please contact with us for the DHL express

4.
Q:How to wash?
A:The dakimakura case may be damaged if wash by Machine, it would be best by hand, turn over the back when washing.
You can use the washing liquid, temperature of the water below 30 degree.

5.
Q:What can i do if i found no results of the anime characters i want to buy?
A: Please contact us with the character and anime name if possible. We will check out our design resource gallery and update the products you want.

6.
Q:What if i don't like the design of one side on the dakimakura case?
A:Don't worry, you can leave us a message and indicate that you want one side blank for your dakimakura. Or you can choose two design from different dakimakura, we will combine them to form a new dakimakura only for you.

7.
Q:Do you provide wholesale services?
A:Yes, we provide wholesale services. Drop us an email for a discussion.

8.

Q:About whether it can be delivered to your city.

A:Deliveries are available in multiple countries, and we will deliver to your address within 15-20 working days as long as you are able to proceed to the checkout and complete the payment.

9.

Q：Can I customize my favorite characters？

A：Of course, you can click on our custom link or customize it through the henryfan0710@gmail.com, if you don't have the picture on hand, you can also ask our artist to customize the picture for you.

10.

Q：What is your material like? How does it compare to other popular dakimakura materials?

A：The fabric adopts pure love self-developed new2way, which is not easy to snag. The eight color printing ensures a smaller color difference, higher saturation, and a strong three-dimensional feeling, restoring the image to the extreme on the pillow.

In the face of other pillow merchants, the material has been upgraded again, especially for merchants who like to use inferior fabrics.