Refunds and Shipping

As this product is a custom product, no unjustified return is supported. Sometimes returns are unavoidable, if the product has a manufacturing problem or a misdelivery or missed delivery problem, we accept returns for refunds or reissues of products and have established guidelines to ensure that returns are handled correctly and fairly.

Returns:

For returns, please send us an email at henryfan0710@gmail.com by specifying your name and order number in the first instance.

The Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsibility will provide 100% full refund.

All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.

Merchandise must be in new condition, you can open it, but don't make it dirty or altered.No refunds will be given for items damaged due to shipping problems and any other circumstances beyond our control.

The shipping company is liable for shipping negligence and you may request damages from the shipping company.

 Shipping:

We will process your package within 2-4 business days after receiving your payment. All the orders will be shipped by via fast and trackable shipping services.The tracking number will be sended to your register e-mail on our store.

All the orders are free shipping! Shipped by normal airmail,via fast and trackable shipping services. Average delivery 15 to 20 business days.

When the package leave our warehouse
Average delivery times are as follows:

Pillow cases: It will be delivered in about 15 days.

Pillow core: It will be delivered in about 20 days.